On Yer Bike Cycles

Reviews about On Yer Bike Cycles

• 1 / 5

  By Simon Hulme
  Wouldn't recommend this place to my worst enemy, terrible after sales care and laughable workshop loading.
  My new bike needed a new replacement chain before I had even ridden it due to a twisted link so it was back in the shop the day after picking it up where they had it for four days, I also asked them to refit the dropper seat post cable which was hanging out of the frame and curled up like a pigs tail !
  After two rides the following week the gears decided to slip and not change and the dropper seat post started with an annoying fault having play up and down. It was returned to the shop where they had it for ten days before even looking at it. It was then decided that the dropper post couldn't be fixed and needed to be returned to the manufacturer. I was asked if the rear mech adjuster screw had been messed about with as it had wound itself, it had not been touched. Why it couldn't have been looked at for five minutes to decide it couldn't be repaired rather than sitting there for 10 days is beyond me.
  At this point I had owned the bike for 26 days and On Yer Bike had had it for 14 days of that time.
  Two weeks later I was told that the seat post could not be fixed so a replacement was being sent out. Bike was dropped off again and the next day I returned to collect it only to be given a bill for fitting the seat post !!
  After saying I didn't think I should have to pay anything seeing as the bike was less than two weeks old when the fault was reported and had only been ridden twice I was told that "that's how things work, the manufacturer will replace parts and you have to pay the labour" .
  I'd have thought that they would do their best to keep a customer that they had already messed about happy but no.
  Won't be using them again and definitely wont be recommending them to anyone else.
  April 23, 2017